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About
Small Business
Strategy
Untangling the Corporate Red Tape
In the last post we talked about how to bring the big-company mindset into your business and your team. This will hel...
September 23, 2022
Business Development
Marketing
Sales
Are You On The Right Path to Getting Bigger Clients?
There are a number of factors to take into consideration when prepping yourself and your company to approach the larg...
September 23, 2022
Customer Service
Are You Growing Your Customer Service By 1%?
The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, yo...
September 23, 2022
Uncategorized
Deliver + 1: Taking your Customer to the Next Level
In the last post we talked about how to figure out what your customers want out of a positive shopping experience. To...
September 23, 2022
Customer Service
How to turn your Customers into Raving Fans
In the last post we talked about the first secret to building a solid customer service plan and how to decide what yo...
September 23, 2022
Customer Service
Shhh… I Have a Secret (about customer service)
Customer service is a hot topic and can make or break your business. Consumers have little patience for lousy custome...
September 23, 2022
Business
Franchise
Marketing
Strategy
Technology
Franchising Strategy: Add Some Compost
In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise proto...
September 23, 2022
Business
Franchise
Organization
Strategy
The Corporate Puzzle: 7 specific areas you need to consider in your franchise prototype process
These are the 7 specific areas you need to consider in your franchise prototype process: 1. Primary Aim 2. Strate...
September 23, 2022
Business
Business Development
Innovation
Use Mortar Makes it Happen with These 3 Building Blocks
Today I'd like to talk about the three keys to business development and how you can put the right bricks in place to ...
September 23, 2022
Business
Franchise
Business Turnarounds: You Turn Me Right ‘Round Baby, Right ‘Round
The biggest area of turn-key businesses is franchises. There is a franchise for ever industry in the world and they a...
September 23, 2022
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