by davidkola45 | Sep 23, 2022 | Small Business, Strategy
In the last post we talked about how to bring the big-company mindset into your business and your team. This will help you overcome the mental obstacles that will keep you from being successful. Now, that you’ve learned how to overcome that, we’re going to talk about...
by davidkola45 | Sep 23, 2022 | Business Development, Marketing, Sales
There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with. Today we’re going to start with a brief look at the three paths every business faces and show you which one is the...
by davidkola45 | Sep 23, 2022 | Customer Service
The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with...
by davidkola45 | Sep 23, 2022 | Uncategorized
In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up...
by davidkola45 | Sep 23, 2022 | Customer Service
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know...
by davidkola45 | Sep 23, 2022 | Customer Service
Customer service is a hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or...
by davidkola45 | Sep 23, 2022 | Business, Franchise, Marketing, Strategy, Technology
In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy...
by davidkola45 | Sep 23, 2022 | Business, Franchise, Organization, Strategy
These are the 7 specific areas you need to consider in your franchise prototype process: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine turn your plan for the...
by davidkola45 | Sep 23, 2022 | Business, Business Development, Innovation
Today I’d like to talk about the three keys to business development and how you can put the right bricks in place to build a solid foundation. There are three main areas of business development: Innovation Quantification Orchestration If done well these three...
by davidkola45 | Sep 23, 2022 | Business, Franchise
The biggest area of turn-key businesses is franchises. There is a franchise for ever industry in the world and they are fairly easy to acquire and come with pre-packaged, easy-to-assemble system. McDonald’s is a prime example. In fact, a 12-figure, 38,000 franchises...
