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Untangling the Corporate Red Tape

In the last post we talked about how to bring the big-company mindset into your business and your team. This will hel...

Are You On The Right Path to Getting Bigger Clients?

There are a number of factors to take into consideration when prepping yourself and your company to approach the larg...

Are You Growing Your Customer Service By 1%?

The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, yo...

Deliver + 1: Taking your Customer to the Next Level

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. To...

How to turn your Customers into Raving Fans

In the last post we talked about the first secret to building a solid customer service plan and how to decide what yo...

Shhh… I Have a Secret (about customer service)

Customer service is a hot topic and can make or break your business. Consumers have little patience for lousy custome...

Franchising Strategy: Add Some Compost

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise proto...

The Corporate Puzzle: 7 specific areas you need to consider in your franchise prototype process

These are the 7 specific areas you need to consider in your franchise prototype process: 1. Primary Aim 2. Strate...

Use Mortar Makes it Happen with These 3 Building Blocks

Today I'd like to talk about the three keys to business development and how you can put the right bricks in place to ...

Business Turnarounds: You Turn Me Right ‘Round Baby, Right ‘Round

The biggest area of turn-key businesses is franchises. There is a franchise for ever industry in the world and they a...