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Falling off a cliff

Maximize Your Resources – Part 3

In the last post we talked about three more ways you can work on maximizing your current resources. They included: Re...

Are You Growing Your Customer Service By 1%?

The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, yo...

How to turn your Customers into Raving Fans

In the last post we talked about the first secret to building a solid customer service plan and how to decide what yo...

Shhh… I Have a Secret (about customer service)

Customer service is a hot topic and can make or break your business. Consumers have little patience for lousy custome...