David Kolakowski interviewed my Kami Grayson on SKST Radio
We will show you how to double your profit in 10 minutes.
The economy is teetering, but huge opportunities exist for your business. Let’s have a 15-minute call to find out how you can thrive in this economy. Fill out the form or Book Your Appointment.
Improve your business results by attending our FREE webinars. This month we cover our 7 touch follow-up system to increase your closure rates by up to 40%. Register for this webinar at Webinars.Kolaco.com to get the link.
Stories from the Blog
Today we’ll actually go through the big approach and how to make that perfect first impression. Before you put together your approach plan, you need to choose which big fish you’re going after. Take a look at your notes and the research you’ve done about prospective fish. Then decide which one will be the easiest approach to start out with.
In the last post we talked about how to bring the big-company mindset into your business and your team. This will help you overcome the mental obstacles that will keep you from being successful. Now, that you’ve learned how to overcome that, we’re going to talk about who your fish is. It’s important to know about the fish you are looking for before you put a plan together. We’re also going to take a moment to talk about the potential “red tape” you may encounter along the way.
There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with.
Today we’re going to start with a brief look at the three paths every business faces and show you which one is the path to success. Then we’ll talk about the mindset it takes to attract the big fish.
The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find a huge increase over a solid chunk of time. It’s not a sprint, it’s a marathon.
In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will cover the 1% Rule.
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.
Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations than a blue collar worker in his 50’s.
Recognized by IBM for Excellence in Innovations for our Ecommerce Solution
Business First Mindset
We approach every project and every problem we are tasked to solve with a "Business First" Mindset. We need to make sure the solutions we provide are effective today and will continue to be effective and help maintain a competitive advantage as we move into the future. This requires not only a thorough understanding of the business goals and obectives but a deep understanding of the business processes, the people in the organization and the standing in the community.
If a technology solution does not make sense for a client we will say so, and provide reasons. Our future success is tied directly to the success of our clients. And that success means making the best decisions as regard to technology and infrastructure or the business as a whole.
What’s The Single Biggest ProblemYou’re Facing In Your Business Today?
Send Me Your Question And I’ll Email You The Solution!
New Jersey 07712
Mon-Fri: 9am - 5pm