Kolaco

Keeping your business from falling off a Cliff

Maximize Your Resources – Part 3

In the last post we talked about three more ways you can work on maximizing your current resources. They included: Re...
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Maximize Your Resources – Part 2

Today we'll cover the next three keys to maximizing your resources, which are: i) Reveal your business’ soul, ii) Fro...
money-tracking

Are You Growing Your Customer Service By 1%?

The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, yo...
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How to turn your Customers into Raving Fans

In the last post we talked about the first secret to building a solid customer service plan and how to decide what yo...
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Shhh… I Have a Secret (about customer service)

Customer service is a hot topic and can make or break your business. Consumers have little patience for lousy custome...